Shipping policy

Shipping Policy

Trade name: Devorik Contact Phone: +4917623422683 Contact Email: sales@devorik.store Address: Lärchenweg 12, 93055 Regensburg, Deutschland

1. Order Processing

All orders are processed within 1–3 business days (Monday to Friday, excluding German public holidays). Orders submitted on weekends or official holidays will be processed on the next working business day. We reserve the right to cancel or reject any order in the event of incorrect buyer information, out‑of‑stock status, suspected fraudulent transactions or other abnormal circumstances. You will receive an immediate email notification once your order is cancelled. Please verify your delivery address and contact details carefully before checkout. We are not liable for delivery failures caused by invalid, incomplete or wrong recipient information provided by you.

2. Shipping Regions

We deliver goods to all member countries within the European Union. Shipping to non‑EU territories is temporarily unavailable.

3. Shipping Time & Delivery Estimate

Domestic Germany: 2–5 business days after parcel dispatch
Other EU countries: 5–12 business days after dispatch

Note: The estimated delivery times are for reference only and not guaranteed. Delays may occur due to adverse weather, courier backlog, customs inspection, strikes or other force majeure events. We shall not be responsible for any losses resulting from shipping delays.

4. Shipping Fees

Shipping cost will be automatically calculated and displayed on the checkout page based on your destination country, total weight and volume of the ordered products. Free shipping promotions may apply to orders that satisfy the minimum spending threshold specified on our store promotion page from time to time.

5. Order Tracking

Once your parcel is dispatched, a shipping confirmation email with your tracking number and tracking link will be sent to your registered email address. You can check your delivery status online anytime. If you have not received the shipping confirmation email within 3 working days after successful payment, please contact us via sales@devorik.store for support.

6. Customs & Import Duties

Shipments between EU member states generally do not incur extra import duties. Any applicable local taxes, duties or administrative charges for cross‑border delivery shall be borne solely by the customer. We have no control over these fees and cannot predict their exact amount.

7. Lost, Damaged or Missing Parcels

Lost parcel marked delivered: If tracking shows the parcel has been delivered but you have not received it, please contact us within 7 calendar days after the marked delivery date. We will launch an investigation together with the courier provider.
Damaged products: Immediately take clear photos of the outer packaging and broken items upon receipt, and submit the evidence to our email within 48 hours. We will assess your claim and arrange replacement or refund in accordance with our rules.
Missing items: Notify us within 48 hours after parcel arrival together with unboxing photos or videos for verification.

8. Return & Refund Shipping

Customers are responsible for return shipping costs unless the return is caused by our mistake, such as wrong item delivery or factory product defect. Our return address will be sent to you once your return application gets approved. We strongly recommend using a trackable shipping service for returns.

9. Force Majeure

Devorik will not be liable for delivery failure or delay caused by events out of our reasonable control, including but not limited to natural disasters, pandemic restrictions, courier suspension, port congestion, customs hold‑up, war or government regulatory actions.